Usefulness and relevance
| Characteristic Name: | Usefulness and relevance |
| Dimension: | Usability and Interpretability |
| Description: | The data is useful and relevant for the task at hand |
| Granularity: | Information object |
| Implementation Type: | Process-based approach |
| Characteristic Type: | Usage |
Verification Metric:
| The number of tasks failed or under performed due to the lack of usefulness and relevance of data |
| The number of complaints received due to the lack of usefulness and relevance of data |
The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation
| Guidelines: | Scenario: |
|---|---|
| Define the content of the information object based on the user requirements (as required by the task at hand) and also considering all other compliance requirements so that the information is relevant and legitimate | (1) Customer invoice should contain information for the customer to understand his liability and for the delivery person to understand the point of delivery and the tax department to verify the applicable tax amount. |
| Regularly monitor the changes to the internal operational environment ( business process changes etc) and find out what are the new information requirements emerge due to the changes, and provide for them by amending the information structures | (1) Time stamp became an important attribute for GRNs (goods receipts notes) when Lean manufacturing started as all raw materials are expected to receive by six hours before production (GRN-record, and the time stamp -attribute) |
| Regularly monitor the changes in the external environment find out the new information requirements emerge due to such changes and provide for such data needs | (1) Competitors' rates have become important to price the existing products during the recession period since the traditional costing method does not give a competitive price. |
| Regularly check with knowledge workers to find out how their operations/decisions can be performed better with new data available to them and provide for such data in the information system | (1) An hourly working progress report is useful in identifying the bottlenecks in production lines and balance the lines |
| Monitor and measure the user satisfaction about the information provided | (1) User satisfaction survey |
Validation Metric:
| How mature is the process to maintain usefulness and relevance of data |
These are examples of how the characteristic might occur in a database.
The Definitions are examples of the characteristic that appear in the sources provided.
| Definition: | Source: |
|---|---|
| 1) The Characteristic in which the Information is the right kind of Information that adds value to the task at hand, such as to perform a process or make a decision.
2) Knowledge Workers have all the Facts they need to perform their processes or make their decisions. |
ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing. |
| 1) Can the information process be adapted by the information consumer?
2)Can the information be directly applied? Is it useful? 3) Does the information provision correspond to the user’s needs and habits? |
EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer. |
| Relevance of data refers to the extent to which the data meets the needs of users. Information needs may change and is important that reviews take place to ensure data collected is still relevant for decision makers. | HIQA 2011. International Review of Data Quality Health Information and Quality Authority (HIQA), Ireland. http://www.hiqa.ie/press-release/2011-04-28-international-review-data-quality. |
| Relevance is the degree to which statistics meet current and potential users’ needs. It refers to whether all statistics that are needed are produced and the extent to which concepts used (definitions, classifications etc.) | LYON, M. 2008. Assessing Data Quality , Monetary and Financial Statistics. Bank of England. http://www.bankofengland.co.uk/ statistics/Documents/ms/articles/art1mar08.pdf. |
| The data includes all of the types of information important for its use. | PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a. |
| 1) Intrinsic: The extent to which the information is new or informative in the context of a particular activity or community.
2) Relational Contextual:The amount of information contained in an information object. At the content level, it is measured as a ratio of the size of the informative content (measured in word terms that are stemmed and stopped) to the overall size of an information object. At the schema number of elements in the object level it is measured as a ratio of the number of unique elements over the total. 3) The extent to which information is applicable in a given activity. 4) The extent to which the model or schema and content of an information object are expressed by conventional, typified terms and forms according to some general-purpose reference source. |
STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733. |
| 1) Data are applicable and useful for the task at hand.
2) The quantity or volume of available data is appropriate. 3) Data are of sufficient depth, breath and scope for the task at hand. |
WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33. |
Business rules compliance
| Characteristic Name: | Business rules compliance |
| Dimension: | Validity |
| Description: | Data should comply with business rules |
| Granularity: | Element |
| Implementation Type: | Rule-based approach |
| Characteristic Type: | Declarative |
Verification Metric:
| The number of tasks failed or under performed due to lack of data precision |
| The number of complaints received due to lack of data precision |
The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation
| Guidelines: | Scenario: |
|---|---|
| Identify data related business rules separately (business rules that determines the value of data elements and business rules that get executed depending on the values of data elements) and organise them into a separate executable data rules engine | (1) The system maintains price routines to handle price related data Element :Discount rate A price routine (procedure) can be maintained to calculate the discount rate considering the rules R1:All registered customers get a discount of 6% |
| Implement a stewardship structure for business rules (parallel to stewardship structure for data) and manage the changes to the rules properly | (1) Sales director is responsible for discounts and his approval is needed to change a discount rate. Only the sales manager can change the rules related to discounts. |
| Maintain an error log to identify the problems resulted in the data rules repository where the problematic data records can be identified precisely | (1) Rules engines |
| Continuously monitor the root causes for the errors recorded in the log and take preventive actions by amending the rules, fixing the technical defects in the system etc. | (1) Some trip data is missing for a particular journey in the go card system and as a result an unacceptable journey duration was resulted. New rules were implemented to process such data using a different criteria |
Validation Metric:
| How mature is the creation and implementation of the data related business rules |
These are examples of how the characteristic might occur in a database.
| Example: | Source: |
|---|---|
| One common example in education is the student school of record. While most students do not change schools during an academic year, many do, especially in urban settings. Thus, the school at which students are tested may not be the school at which they received most of their instruction. Because school-level student achievement measures become increasingly invalid as the number of mobile students increases, many districts will hold schools accountable only for those students who were enrolled for a full academic year. In this case, student achievement measures for a given school lose validity as the percentage of mobile students increases. | J. G. Watson, S. B. Kraemer, and C. A. Thorn, “Data Quality Essentials. Guide to Implementation: Resources for Applied Practice”, August 2009. |
The Definitions are examples of the characteristic that appear in the sources provided.
| Definition: | Source: |
|---|---|
| Determines the extent to which data is not missing important relationship linkages. For example, the launch date for a new product must be valid and must be the first week of any quarter, since all new products are launched in the first week of each quarter. | D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008. |
| 1) Data values conform to the Specified Business Rules.
2) A derived or calculated data value is Produced Correctly according to a specified Calculation Formula or set of Derivation Rules. |
ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing. |